Welcome to our e-shop, www.uraniagazelli.com
The aim of the website uraniagazelli.com is retail sales via the internet.
The owner of this electronic shop is a sole proprietorship under the name TSOUPELI OLYMPIA – RANOL, based at Thesi Mpourmpoutsana, P.O.BOX 122 Koropi, P.C. 194 00 Athens, Greece. The VAT identification number (VATIN) of the company is EL 047 45 34 95, while the competent Tax Office is in KOROPI. Contact telephone numbers are +30 210 6620 080, while the contact e-mail is email@example.com .
At your entry or your registration with www.uraniagazelli.com it is deemed that you agree and unreservedly accept the present term and conditions of use. For this reason, you are asked to carefully read this text and in case you disagree or disagree in the future with part of all of the terms, you must immediately contact www.uraniagazelli.com .
The contents of the website, comprising of texts, images, photographs, logos and trademarks and the software are the intellectual property of TSOUPELI OLYMPIA – RANOL . The copying, reproduction and use (partial or in whole) of the content for commercial objectives without the prior written consent of TSOUPELI OLYMPIA – RANOL is strictly prohibited. The copying and storing in digital format of the informational material and photographs and only on a personal computer not connected to a network is permitted so long as it pertains to personal and not commercial use.
PERSONAL DATA / PRIVACY
In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).
URANIA GAZELLI does not process or store any credit card information. All credit card transactions are performed in Alpha Bank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.
Due to the new General Data Privacy Regulations (GDPR) we are reviewing our eshop so that we can provide the best privacy and experience to our customers.
To help ensure that your shopping experience is safe, simple and secure, uraniagazelli.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is enabled you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
All orders are shipped out of our factory in Koropi, Athens, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in euros.
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check before dispatching an order might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.
Uraniagazelli.com offers products for sale that are in stock and available for dispatch from our factory.
Occasionally however, we may be waiting from the production some products, in which case the product will be tagged with the label “More Stock Coming Soon”. In this case you have the possibility of making an advance payment for an advance purchase by contacting our customer service. This will ensure that you receive this item in priority once our factory has stocked the product again at TSOUPELI OLYMPIA - RANOL. Your rights regarding an advance purchase are the same as those for any other purchase at uraniagazelli.com . Alternatively, you may simply choose to register your email address for notification of arrival of selected items not held in stock. In this case we will attempt to notify you by email within 48 hours of the product becoming available on the Site.
Please be aware that on occasion certain products that are in particularly high demand might sell out again by the time you receive our email.
Some of our products might be available upon request only, which means that we produce them only based on a customer’s specific order. In this case they will be tagged with the label “Pre-Order”. Pre-ordered items are Non-Returnable. This does not affect your statutory rights in case of a defective product.
Placing order through the uraniagazelli.com e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
The information contained in these Conditions and the details contained on this website do not constitute an offer of sale, rather an invitation to treat. There shall be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount of the same shall be reimbursed in full.
Cancelling or Changing an Order
For any order cancellation or change of address or payment, you may email firstname.lastname@example.org. This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.
The following methods of payment are accepted:
URANIA GAZELLI does not process or store any credit card information. All credit card transactions are performed in Alpha Bank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS. Our eshop has taken every security precaution to encrypt and secure your credit / debit card transaction.
Every card payment is being processed through Alpha Bank's secure payment platform "Alpha e-Commerce" that uses TLS 1.2 encryption with 128-bit (Secure Sockets Layer - SSL).
URANIA GAZELLI welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with. Also the customer has the ability of paying with his credit card from PayPal's platform without going through the process of "sign in". Direct credit card payment is offered from PayPal extension.
Your payments must be addressed to the following bank account:
Bank Name: Alpha Bank SA
Bank Address: 69, VASILEOS PAVLOU STR.
P.C. 166 73 VOULA
ATHENS - GREECE
Account Number: 1430 0232 0004 590
IBAN: GR63 0140 1430 1430 0232 0004 590
Account Holder: TSOUPELI OLYMPIA
Currency: Euro €
The amount charged to the account of the sole proprietorship of TSOUPELI OLYMPIA should correspond to the exact amount of your order. Any bank charges should be covered by the customer.
Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2 working days depending on bank procedure. Alternatively, you can send your payment confirmation to email@example.com for immediate processing of your order, writing in the Email Theme Section the word “Transactions”.
Should you wish to return an item, we are happy to offer an exchange or refund for full priced goods provided you request a return within 7 days of receiving your item. Your item must then be returned to us within 7 days after you request a return.
All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.
Contact our customer services team at firstname.lastname@example.org or call +30 210 66 20 080 to get all information.
URANIAGAZELLI.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
Items can be exchanged for a similar size or an alternative style, only if the other item returns solid, without any scratches or proof of using it.
Store credit can be used on a future order within 3 months of the return.
Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company.
Returns will not be accepted for items that have been on sale, or have been labelled NON-RETURNABLE in the product description. These are usually seasonal or customizable items “bespoke” for which we are unable to accept returns.
Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any money returned to you in the event you return one of our products. Please allow 5 working days once we receive your product for Urania Gazelli to process your return, plus allow for a further 5 days for banks to clear funds on your account.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Urania Gazelli. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note: We do not offer any exchange or refund on any Bespoke/Customized Bag orders.
* Returns for Items Purchased on Sale:
Please note, where returns are free, this policy is limited to one exchange only.
Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.
FAULTY ITEMS & REPAIRS
We offer a complimentary repair service for 6 months from the day you purchased. Please email images of your product, including detailed images of the damaged area to email@example.com . Shipping and customs charges for returning the product will not be covered by Urania Gazelli.
If you have had a product for more than 6 months that requires a repair please follow the same process. We will then assess the work that is required and provide you with a quote and information on how to proceed.
Please note that we will require valid proof of purchase before we proceed with any repair.
We'll try our best to get your order with you as soon as possible, but in addition to the below shipping days kindly allow an extra 48 hours for us to handcraft your bag & package your order with love & care!
All customized bags are made to order and it takes 15-25 days to be produced and will ship at that time..
DELIVERY (Once dispatched from our shop) with EXPRESS SAVER DELIVERY - UPS
DELIVERY (Once dispatched from our shop) with STANDARD DELIVERY - UPS
Orders over 1.100 EUR receive free worldwide delivery!
We use UPS courier to ship our product around the world.
For more information on delivery of your order please contact our customer service team at firstname.lastname@example.org or call +30 210 66 20 080
Taxes & duties will be paid in full by customer and are not included.
Please note: All orders registered on Friday after 12:30am (local time) and during weekend, are processed on Monday.
Delays may occur during public and national holidays.
The shipping costs above are those for 1 item only. Shipping cost for more than 1 item is noted during checkout procedure.
* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
URANIAGAZELLI.COM does not deliver to P.O. Boxes.
SALES TAXES AND DUTIES
Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties.
This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check carefully your local custom tax and duty costs.
URANIAGAZELLI.COM shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.
Orders are delivered between 9 am and 5 pm. Please make sure that someone will be available to receive and sign for your delivery. In case no one is available for the delivery, the courier will leave a message with a contact number you must call to arrange for your redelivery.
Applicable Legislation and Jurisdiction
The use of our website and the product purchase contracts through our website shall be governed by Greek legislation.
Any controversy that arises or is related to the use of the website or said contracts shall be subject to the exclusive jurisdiction of the Greek courts and more particularly The Courts of Athens.
If you are entering into the contract as a consumer, nothing in this clause shall affect the rights you have, as recognized in any applicable legislation in effect.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
DOES OUR SITE ALLOW THIRD PARTY BEHAVIORAL TRACKING?
It's also important to note that we do not allow third party behavioral tracking.
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
CAN SPAM ACT
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can
Email us at email@example.com and we will promptly remove you from ALL correspondence.
ATHENS - GREECE
T: +30 210 66 20 080