TERMS & CONDITIONS

 

Welcome to our e-shop,  www.uraniagazelli.com

The aim of the website uraniagazelli.com is retail sales via the internet.

The owner of this electronic shop is a sole proprietorship under the name TSOUPELI OLYMPIA – RANOL, based at Thesi Mpourmpoutsana, P.O.BOX 122 Koropi, P.C. 194 00 Athens, Greece. The VAT identification number (VATIN) of the company is EL 047 45 34 95, while the competent Tax Office is in KOROPI. Contact telephone numbers are +30 210 6620 080, while the contact e-mail is info@uraniagazelli.com .

 

The present terms of use govern transactions, purchases, returns, consulting services, the use of the data on the website, the protection of personal information and the safety and security of every user’s transactions.

At your entry or your registration with www.uraniagazelli.com it is deemed that you agree and unreservedly accept the present term and conditions of use. For this reason, you are asked to carefully read this text and in case you disagree or disagree in the future with part of all of the terms, you must immediately contact www.uraniagazelli.com .

The website www.uraniagazelli.com may amend the terms of use without prior warning, it suffices to publish them shop, e-shop, simultaneously noting the amendment date.

 

INTELLECTUAL PROPERTY

The contents of the website, comprising of texts, images, photographs, logos and trademarks and the software are the intellectual property of TSOUPELI OLYMPIA – RANOL . The copying, reproduction and use (partial or in whole) of the content for commercial objectives without the prior written consent of TSOUPELI OLYMPIA – RANOL is strictly prohibited. The copying and storing in digital format of the informational material and photographs and only on a personal computer not connected to a network is permitted so long as it pertains to personal and not commercial use.

PERSONAL DATA / PRIVACY

In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).

URANIA GAZELLI does not process or store any credit card information. All credit card transactions are performed in Alpha Bank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.

 

Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
Uraniagazelli.com online store operates under the Greek and EU legislation and handles the personal data of the customers securely and responsibly for as long as you are subscribed to www.uraniagazelli.com e-shop.

WEBSITE SECURITY

 

To help ensure that your shopping experience is safe, simple and secure, uraniagazelli.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is enabled you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

 

ORDERS

 

All orders are shipped out of our factory in Koropi, Athens, Greece. Prices and invoices include the current official Greek VAT (Value Added Tax) and are denominated in euros.

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check before dispatching an order might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.

Uraniagazelli.com offers products for sale that are in stock and available for dispatch from our factory.

Occasionally however, we may be waiting from the production some products, in which case the product will be tagged with the label “More Stock Coming Soon”. In this case you have the possibility of making an advance payment for an advance purchase by contacting our customer service. This will ensure that you receive this item in priority once our factory has stocked the product again at TSOUPELI OLYMPIA - RANOL. Your rights regarding an advance purchase are the same as those for any other purchase at uraniagazelli.com . Alternatively, you may simply choose to register your email address for notification of arrival of selected items not held in stock. In this case we will attempt to notify you by email within 48 hours of the product becoming available on the Site.

Please be aware that on occasion certain products that are in particularly high demand might sell out again by the time you receive our email.

Some of our products might be available upon request only, which means that we produce them only based on a customer’s specific order. In this case they will be tagged with the label “Pre-Order”. Pre-ordered items are Non-Returnable. This does not affect your statutory rights in case of a defective product.

Placing order through the uraniagazelli.com e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.

The information contained in these Conditions and the details contained on this website do not constitute an offer of sale, rather an invitation to treat. There shall be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount of the same shall be reimbursed in full.

 

 Cancelling or Changing an Order

For any order cancellation or change of address or payment, you may email info@uraniagazelli.com. This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.

 

 

PAYMENT

The following methods of payment are accepted:

  • CREDIT OR DEBIT CARD

URANIA GAZELLI does not process or store any credit card information. All credit card transactions are performed in Alpha Bank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS. Our eshop has taken every security precaution to encrypt and secure your credit / debit card transaction.

Payment logos

Every card payment is being processed through Alpha Bank's secure payment platform "Alpha e-Commerce" that uses TLS 1.1 encryption with 128-bit (Secure Sockets Layer - SSL). 

  • PAYPAL

URANIA GAZELLI welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with. Also the customer has the ability of paying with his credit card from PayPal's platform without going through the process of "sign in". Direct credit card payment is offered from PayPal extension. 

  • CASH ON DELIVERY

Not available.

  • BANK TRANSFER

Your payments must be addressed to the following bank account:

Bank Name: Alpha Bank SA

Bank Address: 69, VASILEOS PAVLOU STR.

P.C. 166 73 VOULA

ATHENS - GREECE

Account Number: 1430 0232 0004 590

IBAN: GR63 0140 1430 1430 0232 0004 590

SWIFT: CRBAGRAAXXX

Account Holder: TSOUPELI OLYMPIA

Currency: Euro €


The amount charged to the account of the
sole proprietorship of TSOUPELI OLYMPIA should correspond to the exact amount of your order. Any bank charges should be covered by the customer.

 

Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2 working days depending on bank procedure. Alternatively, you can send your payment confirmation to info@uraniagazelli.com for immediate processing of your order, writing in the Email Theme Section the word “Transactions”.

  

 

RETURN POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description. These are usually seasonal or customizable items “bespoke” for which we are unable to accept returns.

URANIAGAZELLI.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

  •          Product exchange

Items can be exchanged for a similar size or an alternative style, only if the other item returns solid, without any scratches or proof of using it. 

  •          Store Credit

Store credit can be used on a future order within 3 months of the return.

  •          Refund

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company. 

Refunds are not possible for sale items and for custom orders.

 

RETURN FEES

 

Greece

Free return of items
Carrier: ACS, SPEEDEX

Abroad (EU)

Standard Delivery: 31,00 €
Express Saver Delivery: 55,80 €
Carrier: UPS ,DHL

Abroad (Non EU)

Standard Delivery: 49,60 €
Express Saver Delivery: 74,40 €
Carrier: UPS ,DHL

**Orders must be returned using the stated carrier using our account.

* Returns for Items Purchased on Sale:

  •          Free returns in Europe do not apply to items on sale. Return fee for sale items is the same as the original shipping fee.
  •          Returns are not accepted for items purchased on sale from: USA, Canada, Mexico & Rest of the World.

Please note, where returns are free, this policy is limited to one exchange only.

 

RETURN INSTRUCTIONS

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

 

  •          Simply sign into My Account and select the order you would like to return.
  •          Alternatively, you can email info@uraniagazelli.com within 7 working days of receiving your order.
  •          You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.
  •          Confirm your chosen compensation method.
  •          To return your package to us, fill in the returns form and the courier return voucher enclosed. These must be included in your returned package.
  •          Call the courier to arrange pick up and note that items must be returned within 7 days after receiving your RAN.
  •          Once we receive and accept your returned package, we will contact you confirming receipt of your return.

 

Applicable Legislation and Jurisdiction

The use of our website and the product purchase contracts through our website shall be governed by Greek legislation. 
Any controversy that arises or is related to the use of the website or said contracts shall be subject to the exclusive jurisdiction of the Greek courts and more particularly The Courts of Athens.
If you are entering into the contract as a consumer, nothing in this clause shall affect the rights you have, as recognized in any applicable legislation in effect.

 

Terms Modification

We have the right to review and modify these Conditions at any time. You are subject to the policies and Conditions in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said policies, Terms & Conditions or Privacy Policy, in which case the possible changes will also affect orders made previously by you.